Faultless Collection does not permit refunds or exchanges due to the nature of the product(s). "All Sales Are Final" Our company will make an exception for exchanges (ONLY) If you've received the wrong product(s). In the first 24hrs upon receiving your package you must reach out to us via email at [email protected] too report the wrong product(s) along with a photo description of the  product(s) and paid receipt. We will request the product to be shipped back to our company, based upon the arrival of the package that is sent back to us, we will re-shipp the correct products  at no additional cost to you. Thank you for being a valued customer!